Questions and answers on WaNeuro service operation
On this page you will find all the frequently asked questions and answers about service setup, errors in work and whatsapp mailing rules
If your mailing list does not start, it is possible:
1. Check if the "Allow" status of each response is enabled with the slider to the right, and also check if each bot with the "Enabled" status is enabled separately
2. Perhaps in you account has fallen off, go to the "WhatsApp Accounts" page, and reconnect your account by rescanning QR
3. Detailed instructions on how to set up a chat bot https://waneuro.com/kak-sdelat-whatsapp-chat-bota-whatsapp/
4. If the chat bot duplicates messages then switch the function from "Contains keyword" as this function can duplicate messages in the example below. Or do not use keywords that may be repeated. The chat bot will repeat the response for each occurrence of the word. In this case it is better to use "Message is a keyword"
Instruction on creating a newsletter, working with your database, avoiding blocking and more in a single training manual>>
Variables will help you to randomize your message as much as possible and make the dialog lively. You can also address customers by name, insert data from CRM, e.g. customer's debt, purchase amount, last visit of the customer, link to his ad and any other data you need.
Setup is done in 3 steps:
3 reasons why accounts are blocked
And 9 tips on how to keep your accounts safe from being blocked
How to avoid blocking and set up your newsletter correctly
1. Our service accepts numbers in the format 199999999
For example, if your base is in the format +1-(999)-999-99-99, you can upload the list of numbers to the formatting service and get the base ready for downloading.
2. For personalized mailing, please read the instructions on how to convert the database to the required format.
If you want to use multiple whatsapp accounts on one phone, then use an application or special program that allows you to implement multiple whatsapp accounts on your phone or PC
If your mailing list does not start, it is possible:
1. You have uploaded the database in the wrong format, it is necessary to upload phone numbers only in the format 1999999999.
2. Check the performance of the service, this happens quite rarely, but still happens that there is an update and the service is now unavailable, to do this, go to the section scanning QR code, if instead of the cuar is displayed a small picture with a display error, then at this time the service is unavailable. Updates usually take from 10 minutes to 1 hour.
3. You did not specify the correct time zone when registering. Mailing is based on your time zone, which you can change in your account in the upper right corner by clicking on your name.
4. Your account may have fallen off, go to the "WhatsApp Accounts" page and reconnect your account by rescanning the QR.
If all your messages are hitting "failed to send", then you need to check your limits. On the test tariff only 300 messages. On paid plans from 20000 messages. The "Dashboard" section shows all your limits on sent messages
If you can't load the QR code:
1. If instead of QR code you see a small picture with a display error, it means that the service is not available at the moment. Updates usually take from 10 minutes to 1 hour and the service will work soon
1. Please make sure you have joined the beta version of Whatsapp for multiple devices
1. Go to WhatsApp settings.
2. Go to related devices
3. Click Beta for multiple devices.
4. Click "Use beta version"
3. If QR is not displayed for more than 2 hours, please email [email protected].
If your account does not open then:
1. Your account may have fallen off, go to the "WhatsApp Accounts" page, and reconnect your account by rescanning the QRs
If it says "Re-login required" then your account has been logged out and you need to rescan the QR.
2. If the first option didn't work, then try to log in using a different browser
3. Check the performance of the service, it happens quite rarely, but it still happens that there is an update and the service is now unavailable, to do this, go to the section of scanning QR code, if instead of the cuar is displayed a small picture with a display error, then at this time the service is unavailable. Updates usually take from 10 minutes to 1 hour.
4. If the problem persists, please describe it to us in more detail in a ticket [email protected].
If your answering machine doesn't work, it might:
1. To test the auto-response on yourself, set a minimum response time - for example 1. If you set a longer delay, it will not send messages again. For mailing to clients, it is recommended to set the delay to 100 or more.
2. Make sure that the auto-responder status is set to "Enable". 3.
3. If the autoresponder is still not working, try deleting pictures and files from it. 3.
4. If the answering machine duplicates messages write to technical support